Frequently Asked Questions
Frequently Asked Questions
How long does shipping take?
Germany: 5–10 business days
Europe: 5–12 business days
United Kingdom: 5–12 business days
United States: 7–15 business days
International: 7–15 business days
When will my order be processed?
Orders are usually processed within 1–3 business days after payment confirmation.
How can I track my order?
Once your order has been shipped, you will receive a tracking number by email.
What payment methods do you accept?
We accept major credit and debit cards as well as other secure payment methods available at checkout.
What is your return policy?
We offer a 30-day return policy for eligible products. Please review our Return & Refund Policy for complete details.
What should I do if my item arrives damaged?
Please contact us at support@neatzyhome.com as soon as possible and include photos of the damaged item.
Can I cancel my order?
If your order has not yet been processed, we may be able to cancel it. Please contact us immediately after placing your order.
How can I contact customer support?
Email us anytime at: