Shipping policy
SHIPPING POLICY
PROCESSING TIME
Orders are typically processed within 1–3 business days after payment confirmation.
ESTIMATED DELIVERY TIMES
- Germany: 5–10 business days
- Europe: 5–12 business days
- United Kingdom: 5–12 business days
- United States: 7–15 business days
- International: 7–15 business days
Please note that delivery times are estimates and may vary depending on destination, customs processing, and local carrier conditions.
TRACKING INFORMATION
Once your order has been shipped, you will receive a tracking number by email.
DELAYS
Delivery delays may occur during holidays, high-demand periods, customs inspections, weather disruptions, or carrier-related issues beyond our control.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to incorrectly entered addresses.
LOST OR STOLEN PACKAGES
NEATZYHOME is not responsible for packages marked as delivered by the shipping carrier. If you believe your package has been lost or stolen, please contact the carrier and our support team for assistance.
CUSTOMS, DUTIES, AND TAXES
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer.
MULTIPLE SHIPMENTS
Some orders may be shipped in separate packages depending on product availability and warehouse locations. Customers will receive tracking information for each shipment when applicable.
CONTACT
For any shipping-related questions or support requests, please contact: